Shipping Policy

Hey Team Supporter! At Club Sport Wear Shop, we’re committed to making your experience as smooth as a perfect pass. Whether you’re gearing up with our Retro collections, kitting out the whole family, or grabbing essential Training Wear, we want you to feel confident from checkout to delivery and beyond. This policy outlines how we get your gear to you and how we handle returns if needed.

🚚 Shipping Information

We ship our passion worldwide (excluding some remote/Asian regions) to bring our community the best sportswear and accessories.

Order Processing & Delivery Timelines

Stage	Timeframe	Details
Order Processing	1-2 business days	After payment confirmation, our team picks, packs, and prepares your order with care.
Standard Shipping $12.95	10-15 business days after dispatch	Shipped via DHL or FedEx for reliable, trackable delivery.
Free Shipping Orders > $50	15-25 business days after dispatch	Shipped via EMS. A great option for non-urgent orders.

*Business days exclude weekends and public holidays. Delivery times are estimates and may vary due to customs or carrier delays.

International Orders

We love serving our global fan base! Please note:

• You are responsible for any applicable customs duties, taxes, or import fees imposed by your country.
• Ensure your shipping address is complete and accurate to avoid delays.

🔄 Returns & Exchanges

Your satisfaction is part of our game plan. Our hassle-free policy is designed to be transparent and reliable.

⚠️ Non-Returnable Items

To ensure hygiene and fairness, the following items cannot be returned or exchanged unless they are defective or we sent the wrong item:

If you receive a defective or incorrect item from any category, contact us immediately at [email protected].

🔄 Step-by-Step Return/Exchange Process

1 Contact Our Support Team

Email us at [email protected] within 15 days of delivery. Use the subject line “Return/Exchange Request – Order #[Your Order Number]” and include:

• Your order number and date.
• Item name, size, and color.
• Reason for return/exchange.
• Your preferred resolution (refund, exchange, or store credit).

2 Receive Your RMA & Instructions

We’ll email you a Return Merchandise Authorization (RMA) number and detailed instructions, including our return address in Ivesdale, US.

3 Pack and Ship Your Return

Securely pack the item(s) in their original packaging, include the RMA number visibly on the outside, and ship to the address provided. We strongly recommend using a trackable shipping service.

Note: Original shipping costs are non-refundable unless the return is due to our error.

4 Inspection & Processing

Once received, our team will inspect the item(s) within 3-5 business days. We’ll notify you via email once the inspection is complete.

5 Refund or Exchange Fulfillment

• For approved returns: Your refund will be processed (see timeline below).
• For exchanges: We’ll ship your replacement item using your preferred shipping method.

💳 Refund Timeline & Methods

We process refunds with the same care we put into curating our Collections and Cold Weather Essentials.

• Processing Time: 5-10 business days after we receive and inspect your return.
• Method: Refunds are issued to your original payment method (Visa, MasterCard, JCB, or PayPal).
• Notification: You’ll receive an email confirmation once processed.
• Bank Processing: Depending on your financial institution, it may take an additional 3-5 business days for the refund to appear in your account.

Sale items are refunded at the purchase price. Original shipping fees are non-refundable unless the return is due to our error.

🌍 International Returns

For our global community:

• Return shipping costs are the customer’s responsibility unless the return is due to our error.
• Customs duties and taxes paid on import are non-refundable.
• Please mark the package as “Returned Goods” to avoid additional customs charges.