Returns & Exchanges

Hey Team Supporter! At Club Sport Wear Shop, we want you to love every item you wear with pride, whether it’s a retro jersey, family kit, or match-day accessory. If something isn’t quite right, our hassle-free returns and exchanges policy is here to help. We’ve designed this process to be as smooth as a winning play—transparent, reliable, and focused on you, our valued community member.

🏆 Our Returns & Exchanges Promise

Just as we carefully select our authentic retro collections, All Kits, and Cold Weather Essentials, we stand behind the quality of every product. Our policy reflects our commitment to clarity, reliability, and community-focused service—the same values you’ll find in our Privacy Policy and across your shopping experience.

📋 Eligibility & Conditions

To be eligible for a return or exchange:

• ✅ Request must be made within 15 days of the delivery date.
• ✅ Item must be in its original condition: unworn, unwashed, undamaged, with all tags attached and in original packaging.
• ✅ Proof of purchase (order number or email confirmation) is required.
• ✅ Some items may have specific restrictions (see below).

🔄 Step-by-Step Return/Exchange Process

1 Contact Our Support Team

Email us at [email protected] within 15 days of delivery. Use the template below to ensure we have all necessary information. Our community-focused team typically responds within 24-48 hours.

2 Receive Your RMA & Instructions

We’ll email you a Return Merchandise Authorization (RMA) number and detailed instructions, including the return address (based in Ivesdale, US) and any special instructions for your items.

3 Pack and Ship Your Return

Securely pack the item(s) in their original packaging, include the RMA number visibly on the package, and ship to the provided address. We recommend using a trackable shipping service. Original shipping costs are non-refundable.

4 Inspection & Processing

Once received, our team will inspect the item(s) within 3-5 business days. We’ll notify you via email once the inspection is complete.

5 Refund or Exchange Fulfillment

For approved returns: Your refund will be processed to your original payment method. For exchanges: We’ll ship your replacement item using your preferred shipping method (standard or free shipping for orders over $50).

📧 Return/Exchange Request Template

Copy and paste this template into your email to [email protected] to get started:

💳 Refund Timeline & Methods

We process refunds with the same care we put into selecting our Training Wear and Back To School collections:

• Processing Time: 5-10 business days after we receive and inspect your return.
• Method: Refunds are issued to your original payment method (Visa, MasterCard, JCB, or PayPal).
• Notification: You’ll receive an email confirmation once the refund is processed.
• Bank Processing: Depending on your financial institution, it may take an additional 3-5 business days for the refund to appear in your account.

Note: Sale items may be refunded at the purchase price. Original shipping fees are non-refundable unless the return is due to our error.

🌍 International Returns

Since we serve a global community (excluding some remote/Asian regions), please note:

• Return shipping costs for international orders are the customer’s responsibility unless the return is due to our error.
• Customs duties and taxes are non-refundable.
• Please mark the package as “Returned Goods” to avoid additional customs charges.